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Support Holiday Calendar

Below is a list of observed holidays for each of the Support Centers. Each region's Support Center assists customers during the customer's local business hours from 8AM-6PM (0800-1800). Each Alfresco Support Center is always open 24*7 for all Severity One – Production Down concerns.
The following holidays are observed with reduced staffing at the Support Centers. Reduced staffing indicates that the Support Center is open to assist customers with a reduced support staff. All Production System Down issues are always addressed, while all other questions/issues are handled as soon as possible.

Regardless of a Support Center being closed or in a reduced staff mode, Premier and Enterprise customers continue to get support for any Severity One - Production System Down issue 24*7.

North and South America

Holiday 2017 2018 Local Center
New Year's Day Break January 2 January 1-2 Closed
Martin Luther King Jr. Day January 16 January 15 Reduced staffing
Presidents Day February 20 February 19 Reduced staffing
Good Friday April 14 March 30 Reduced staffing
Easter Break April 17 April 2 Reduced staffing
Memorial Day May 29 May 28 Reduced staffing
Independence Day July 3-4 July 3-4 Reduced staffing
Labor Day September 4 September 3 Reduced staffing
Thanksgiving November 23-24 November 22-23 Reduced staffing
Christmas Break December 25-26 December 25-26 Closed
New Years Eve Break December 29 December 31 Closed

Asia Pacific

Holiday 2017 2018 Local Center
New Year's Day Break January 2 January 1-2 Closed
Australia Day January 26 January 26 Reduced staffing
Good Friday April 14 March 30 Reduced staffing
Easter Monday April 17 April 2 Reduced staffing
ANZAC Day April 25 April 25 Reduced staffing
Queen's Birthday June 12 June 11 Reduced staffing
Labour Day October 2 October 1 Reduced staffing
Christmas Break December 25 December 25 Closed
Boxing Day December 26 December 26 Closed
New Years Eve Break December 29 December 31 Closed

Europe, Middle East, and Africa

Holiday 2017 2018 Local Center
New Year's Day Break January 2 January 1-2 Closed
Good Friday April 14 March 30 Reduced staffing
Easter Monday April 17 April 2 Reduced staffing
May Bank Holiday May 1 May 7 Reduced staffing
Spring Bank Holiday May 29 May 28 Reduced staffing
Summer Bank Holiday August 28 August 27 Reduced staffing
Christmas Break December 25 December 25 Closed
Boxing Day December 26 December 26 Closed
New Years Eve Break December 29 December 31 Closed

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