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Support Holiday Calendar

Below is a list of observed holidays for each of the Support Centers. Each region's Support Center assists customers during the customer's local business hours from 8AM-6PM (0800-1800). Each Alfresco Support Center is always open 24*7 for all Severity One – Production Down concerns.
The following holidays are observed with reduced staffing at the Support Centers. Reduced staffing indicates that the Support Center is open to assist customers with a reduced support staff. All Production System Down issues are always addressed, while all other questions/issues are handled as soon as possible.

Regardless of a Support Center being closed or in a reduced staff mode, Premier and Enterprise customers continue to get support for any Severity One - Production System Down issue 24*7.

North and South America

Holiday 2017 2018 Local Center
New Year's Day Break January 2 January Closed
Martin Luther King Jr. Day January 16 January Reduced staffing
Presidents Day February 20 February Reduced staffing
Good Friday April 14 April Reduced staffing
Easter Break April 17 April Reduced staffing
Memorial Day May 29 May Reduced staffing
Independence Day July 3-4 July Reduced staffing
Labor Day September 4 September Reduced staffing
Thanksgiving November 23-24 November Reduced staffing
Christmas Break December 25-26 December Closed
New Years Eve Break December 29 December 29 Closed

Asia Pacific

Holiday 2017 2018 Local Center
New Year's Day Break January 2 January Closed
Australia Day January 26 January Reduced staffing
Good Friday April 14 April Reduced staffing
Easter Monday April 17 April Reduced staffing
ANZAC Day April 25 April Reduced staffing
Queen's Birthday June 12 June Reduced staffing
Labour Day October 2 October Reduced staffing
Christmas Break December 25 December Closed
Boxing Day December 26 December Closed
New Years Eve Break December 29 December Closed

Europe, Middle East, and Africa

Holiday 2017 2018 Local Center
New Year's Day Break January 2 January Closed
Good Friday April 14 April Reduced staffing
Easter Monday April 17 April Reduced staffing
May Bank Holiday May 1 May Reduced staffing
Spring Bank Holiday May 29 May Reduced staffing
Summer Bank Holiday August 28 August Reduced staffing
Christmas Break December 25 December Closed
Boxing Day December 26 December Closed
New Years Eve Break December 29 December Closed