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Support Holiday Calendar

Below is a list of observed holidays for each of the Support Centers. Each region's Support Center assists customers during the customer's local business hours from 8AM-6PM (0800-1800). Each Alfresco Support Center is always open 24*7 for all Severity One – Production Down concerns.
The following holidays are observed with reduced staffing at the Support Centers. Reduced staffing indicates that the Support Center is open to assist customers with a reduced support staff. All Production System Down issues are always addressed, while all other questions/issues are handled as soon as possible.

Regardless of a Support Center being closed or in a reduced staff mode, Premier and Enterprise customers continue to get support for any Severity One - Production System Down issue 24*7.

North and South America

Holiday 2019 Local Center
New Year's Day January 1 Closed
Martin Luther King Jr. Day January 21 Reduced staffing
Presidents Day February 18 Reduced staffing
Good Friday April 19 Reduced staffing
Easter Break April 21 Reduced staffing
Memorial Day May 27 Reduced staffing
Independence Day July 4 Reduced staffing
Labor Day September 2 Reduced staffing

Columbus Day

October 14 Reduced staffing

Veterans Day

November 11 Reduced staffing
Thanksgiving November 28-29 Reduced staffing
Christmas Break December 25-26 Closed
New Years Eve Break December 31 Closed

Asia Pacific

Holiday 2019 Local Center
New Year's Day January 1 Closed
Australia Day January 28 Reduced staffing
Good Friday April 19 Reduced staffing
Easter Monday April 21 Reduced staffing
ANZAC Day April 25 Reduced staffing
Queen's Birthday June 8 Reduced staffing
Labour Day May 1 Reduced staffing
Christmas Break December 25 Closed
Boxing Day December 26 Closed
New Years Eve Break December 31 Closed

Europe, Middle East, and Africa

Holiday 2019 Local Center
New Year's Day January 1 Closed
Good Friday April 19 Reduced staffing
Easter Monday April 21 Reduced staffing
May Bank Holiday May 6 Reduced staffing
Spring Bank Holiday May 27 Reduced staffing
Summer Bank Holiday August 26 Reduced staffing
Christmas Break December 25 Closed
Boxing Day December 26 Closed
New Years Eve Break December 31 Closed