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Alfresco Support Handbook

Support Hours

Support is available 24x7 for emergency production system down support issues, which should be reported by phone.

Support for all other issues is available Monday through Friday, 8:00 AM to 6:00 PM based on a customer’s location, excluding major holidays which may have limited staff, and should be reported using Hyland Community via the orange Create Support Case button. Once submitted, the case routes to an available and knowledgeable Support Analyst with the proper alignment of experience and product expertise to resolve each specific case.

Support phone numbers are available via Community on the Support Contact Information page.

Specific dates and times of limited staff availability are listed via Community on the Support Holiday Schedule page.

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