Support Packages

With multiple levels of support to choose from, Alfresco Support should have a package that suits you. Tell us about your project so we can help you find the perfect match.

Premier Support

Based on Enterprise Support, this is the best offering if you need Alfresco to know you, your environment, and your project.

Premier

If you:
  • Have a large project
  • Want a designated Alfresco Technical Account Manager to be part of your team
  • Need help managing your issues
  • Would like a preview of the product road map
  • Require best practice advice
  • Need someone who knows your technical environment and is able to offer proactive support geared specifically to your needs
  • Require a designated technical contact
  • Would like an annual health check
  • Need scalability testing
  • Four official Alfresco Training course seats

These come as standard with the Premier Support offering.

Enterprise Support

Ideal for high-availability systems, Enterprise Support offers fast response times.

Any Severity One issue will be responded to within two hours of your telephone call, 24*7. Our on-call engineers will work with your team to resolve the issue in the shortest possible time. Any Severity Two or Severity Three issues will be responded to within two business hours by your local Alfresco Support center.

Departmental Support

With telephone access and a four business hour response time for all severities, Departmental Support is most appropriate for non-mission critical applications.

Alfresco Partner Support

If you need local language support, you may like to consider working with one of the Alfresco Support Partners.

Alfresco Partners can help you with planning your solution, through implementation, transfer of knowledge, and, of course, full support under one of the Alfresco packages.