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Troubleshooting WebDAV

Diagnose and resolve issues that might arise when configuring WebDAV.

Unable to connect to locally installed Alfresco server by using WebDAV

  • Check if Alfresco has finished loading. Look for a Server startup message in the log file
  • Check if the connection works if you use the IP address instead of the host name
  • Check if you can browse folders using https://<alfresco_ip>/alfresco/webdav in a web browser
  • Add your Alfresco server IP to the Trusted sites list in Windows Internet Explorer
  • Make sure the WebClient service is running. To do so, follow the steps:
    1. Start services.msc.
    2. Start the WebClient service.
    Note: For details on running the WebClient service, see Mapping an Alfresco space to a drive.
  • Set the value of BasicAuthLevel to:
    [HKLM\SYSTEM\CurrentControlSet\services\WebClient\Parameters] "BasicAuthLevel"=2
    Note: For details on setting the Basic Authentication Level key in the Registry Editor, see Mapping an Alfresco space to a drive.
  • If you can connect to the Alfresco server but cannot authenticate your login details, check if you can use the same user name and password to log in to Share.

Moving a file or folder using WebDAV on an Ubuntu client causes loss of metadata and creates a new node reference

There is a known problem where Ubuntu creates a new nodeRef when you move a file or a folder in WebDAV, because it uses PUT and DELETE methods instead of a MOVE method. As a result, the nodeRef for the file or folder changes and any associated metadata is lost. This issue applies to all versions of Ubuntu, but does not occur when using a Windows client.

Editor role cannot edit content using WebDAV and Cyberduck version 4.4+

There is a known issue when using WebDAV with Cyberduck 4.4 and later, where content cannot be edited due to insufficient permissions. To avoid this problem, you can either use a version of Cyberduck earlier than 4.4, or assign permissions to the user to allow them to create files.