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Alfresco Support Handbook

Alfresco Support Handbook

Alfresco Support is here to help resolve any issue or answer any question you have about Alfresco software products.

All of our supported customers enjoy the following benefits:

  • Alfresco certified binaries that have run through the full QA suite
  • Access to the Support Portal
  • Access to our Solutions database of knowledge
  • Full Alfresco software product documentation
  • Initial contact within your contract’s response times
  • Ability to download all released Major, Minor and Service Pack versions
  • Automated license generation
  • Customer notifications for all releases, security alerts, and important updates
  • Feedback loop through regular surveys

Alfresco constantly strives to develop and improve Customer Service solutions to help you get the most from working with Alfresco.

Support Handbook updated as of September 3, 2021, and revisions effective on November 3, 2021.

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