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Support Holiday Calendar

Below is a list of observed holidays for each of the Support Centers. Each region's Support Center assists customers during the customer's local business hours from 8AM-6PM (0800-1800). Each Alfresco Support Center is always open 24*7 for all Severity One – Production Down concerns.
The following holidays are observed with reduced staffing at the Support Centers. Reduced staffing indicates that the Support Center is open to assist customers with a reduced support staff. All Production System Down issues are always addressed, while all other questions/issues are handled as soon as possible.

Regardless of a Support Center being closed or in a reduced staff mode, Premier and Enterprise customers continue to get support for any Severity One - Production System Down issue 24*7.

North and South America

Holiday 2020 Local Center
New Year's Day January 1 Closed
Martin Luther King Jr. Day January 20 Reduced staffing
Presidents Day February 17 Reduced staffing
Good Friday April 10 Reduced staffing
Easter Monday April 13 Reduced staffing
Memorial Day May 25 Reduced staffing
Independence Day July 3-4 Reduced staffing
Labor Day September 7 Reduced staffing

Columbus Day

October 12 Reduced staffing

Veterans Day

November 11 Reduced staffing
Thanksgiving November 26-27 Reduced staffing
Christmas Eve December 24 Reduced staffing
Christmas Day December 25 Closed
Boxing Day December 28 Reduced staffing
New Year's Eve December 31 Reduced staffing

Asia Pacific

Holiday 2020 Local Center
New Year's Day January 1 Closed
Australia Day January 27 Reduced staffing
Labour Day March 9 Reduced staffing
Good Friday April 10 Reduced staffing
Easter Monday April 13 Reduced staffing
ANZAC Day April 24 Reduced staffing
Queen's Birthday June 8 Reduced staffing
Christmas Eve December 24 Reduced staffing
Boxing Day December 28 Reduced staffing
New Year's Eve Break December 31 Reduced staffing

Europe, Middle East, and Africa

Holiday 2020 Local Center
New Year's Day January 1 Closed
Good Friday April 10 Reduced staffing
Easter Monday April 13 Reduced staffing
Early May Bank Holiday May 8 Reduced staffing
Spring Bank Holiday May 25 Reduced staffing
Summer Bank Holiday August 31 Reduced staffing
Christmas Eve December 24 Reduced staffing
Christmas Day December 25 Closed
Boxing Day December 28 Reduced staffing
New Year's Eve December 31 Reduced staffing