Below is a list of observed holidays for each of the Support Centers. Each
region's Support Center assists customers during the customer's local business hours from 8AM-6PM
(0800-1800). Each Alfresco Support Center is always open 24*7 for all Severity One – Production
Down concerns.
The following holidays are observed with reduced staffing at the
Support Centers. Reduced staffing indicates that the Support Center is open to assist customers
with a reduced support staff. All Production System Down issues are always addressed, while all
other questions/issues are handled as soon as possible. Regardless of a Support Center being closed or in a reduced staff mode, Premier and Enterprise customers continue to get support for any Severity One - Production System Down issue 24*7.
North and South America
| Holiday | 2020 | Local Center |
|---|---|---|
| New Year's Day | January 1 | Closed |
| Martin Luther King Jr. Day | January 20 | Reduced staffing |
| Presidents Day | February 17 | Reduced staffing |
| Good Friday | April 10 | Reduced staffing |
| Easter Monday | April 13 | Reduced staffing |
| Memorial Day | May 25 | Reduced staffing |
| Independence Day | July 3-4 | Reduced staffing |
| Labor Day | September 7 | Reduced staffing |
|
Veterans Day |
November 11 | Reduced staffing |
| Thanksgiving | November 26-27 | Reduced staffing |
| Christmas Eve | December 24 | Reduced staffing |
| Christmas Day | December 25 | Closed |
| Boxing Day | December 28 | Reduced staffing |
| New Year's Eve | December 31 | Reduced staffing |
Asia Pacific
| Holiday | 2020 | Local Center |
|---|---|---|
| New Year's Day | January 1 | Closed |
| Australia Day | January 27 | Reduced staffing |
| Labour Day | March 9 | Reduced staffing |
| Good Friday | April 10 | Reduced staffing |
| Easter Monday | April 13 | Reduced staffing |
| ANZAC Day | April 24 | Reduced staffing |
| Queen's Birthday | June 8 | Reduced staffing |
| Christmas Eve | December 24 | Reduced staffing |
| Boxing Day | December 28 | Reduced staffing |
| New Year's Eve Break | December 31 | Reduced staffing |
Europe, Middle East, and Africa
| Holiday | 2020 | Local Center |
|---|---|---|
| New Year's Day | January 1 | Closed |
| Good Friday | April 10 | Reduced staffing |
| Easter Monday | April 13 | Reduced staffing |
| Early May Bank Holiday | May 8 | Reduced staffing |
| Spring Bank Holiday | May 25 | Reduced staffing |
| Summer Bank Holiday | August 31 | Reduced staffing |
| Christmas Eve | December 24 | Reduced staffing |
| Christmas Day | December 25 | Closed |
| Boxing Day | December 28 | Reduced staffing |
| New Year's Eve | December 31 | Reduced staffing |