Below is a list of observed holidays for each of the Support Centers. Each
region's Support Center assists customers during the customer's local business hours from 8AM-6PM
(0800-1800). Each Alfresco Support Center is always open 24*7 for all Severity One – Production
Down concerns.
The following holidays are observed with reduced staffing at the
Support Centers. Reduced staffing indicates that the Support Center is open to assist customers
with a reduced support staff. All Production System Down issues are always addressed, while all
other questions/issues are handled as soon as possible.
Regardless of a Support Center being
closed or in a reduced staff mode, Premier and Enterprise customers continue to get support for
any Severity One - Production System Down issue 24*7.
North and South America
| Holiday |
2017 |
2018 |
Local Center |
|---|
| New Year's Day Break |
January 2 |
January 1-2 |
Closed |
| Martin Luther King Jr. Day |
January 16 |
January 15 |
Reduced staffing |
| Presidents Day |
February 20 |
February 19 |
Reduced staffing |
| Good Friday |
April 14 |
March 30 |
Reduced staffing |
| Easter Break |
April 17 |
April 2 |
Reduced staffing |
| Memorial Day |
May 29 |
May 28 |
Reduced staffing |
| Independence Day |
July 3-4 |
July 3-4 |
Reduced staffing |
| Labor Day |
September 4 |
September 3 |
Reduced staffing |
| Thanksgiving |
November 23-24 |
November 22-23 |
Reduced staffing |
| Christmas Break |
December 25-26 |
December 25-26 |
Closed |
| New Years Eve Break |
December 29 |
December 31 |
Closed |
Asia Pacific
| Holiday |
2017 |
2018 |
Local Center |
|---|
| New Year's Day Break |
January 2 |
January 1-2 |
Closed |
| Australia Day |
January 26 |
January 26 |
Reduced staffing |
| Good Friday |
April 14 |
March 30 |
Reduced staffing |
| Easter Monday |
April 17 |
April 2 |
Reduced staffing |
| ANZAC Day |
April 25 |
April 25 |
Reduced staffing |
| Queen's Birthday |
June 12 |
June 11 |
Reduced staffing |
| Labour Day |
October 2 |
October 1 |
Reduced staffing |
| Christmas Break |
December 25 |
December 25 |
Closed |
| Boxing Day |
December 26 |
December 26 |
Closed |
| New Years Eve Break |
December 29 |
December 31 |
Closed |
Europe, Middle East, and Africa
| Holiday |
2017 |
2018 |
Local Center |
|---|
| New Year's Day Break |
January 2 |
January 1-2 |
Closed |
| Good Friday |
April 14 |
March 30 |
Reduced staffing |
| Easter Monday |
April 17 |
April 2 |
Reduced staffing |
| May Bank Holiday |
May 1 |
May 7 |
Reduced staffing |
| Spring Bank Holiday |
May 29 |
May 28 |
Reduced staffing |
| Summer Bank Holiday |
August 28 |
August 27 |
Reduced staffing |
| Christmas Break |
December 25 |
December 25 |
Closed |
| Boxing Day |
December 26 |
December 26 |
Closed |
| New Years Eve Break |
December 29 |
December 31 |
Closed |
