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Alfresco Support Handbook

Support Hours

Our support centers are open to support all of our customer’s local business hours. The Support Portal is available 24*7 and any telephone calls are routed to the closest open Support Center at the time of the call.

Subscription Level Support Center Hours
Premier/Enterprise/Partner 24*7 on all Severity One issues. For all other issues, 8AM-6PM (08.00-18.00) Monday to Friday based on the customer contact’s local business hours.
Starter/Business 8AM-6PM (08.00-18.00) Monday to Friday based on the customer contact’s local business hours.

All support center phone numbers are available via the Contact Support link on the home page or you can Search for Support Numbers within the Support Portal.

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