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Alfresco Support Handbook

Service Pack Escalation Policy

In general, customer and partner issues are given priority over any community issues. These issues are addressed within the next Service Pack release possible based on complexity and prioritization.

All customers and partners may request that an issue be escalated into the next Service Pack. The Alfresco Support team handles all requests to ensure the Alfresco Product Management and Alfresco Engineering are aware of the escalation.

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