Please help us to help you by including the following details when you log a call:
Support Case Lifecycle
You have contacted support using the Support Portal or the telephone, so what happens next?
Ensuring Good Communication
If you are planning on going on vacation or are otherwise unavailable for an extended period of time, please either request we move your cases to another support contact in your organization or request that we place any of your open cases into the "On Hold" status.
Escalating An Issue
Occasionally, an issue requires a faster response, more attention, and a deeper understanding of the impact on your business.