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Support contacts

When your support contract was activated, we asked for the names and details of support contacts who would log all your support cases.

Within the Support Portal, there is a Contact Management Tab and feature where support contacts can be enabled/disabled.

If you would like to enable your allowed support contacts, please have your Primary Technical Support contact access the Support Portal and use the enable self service feature under the Contact Management Tab.

If any contacts need to be updated and cannot access the Support Portal themselves, please have an existing support contact log a support case with the change request detailing the name, email address, and telephone number of the person/s requiring access. If there are no longer any enabled support contacts available to perform this task, please email directly to let us know.