The following table provides a high-level overview of what is included with support from Hyland.
| Features | Standard |
|---|---|
| Authorized Support Contacts | 3 |
| Product Documentation | Y |
| Forums | Y |
| Certified Binaries | Y |
| Critical Alerts | Y |
| Knowledge Base | Y |
| Web / Phone Support | Y |
| Service Packs | Y |
| 24x7 Support | Y |
Standard Support
Any production system down issue (Severity Level 1) is responded to on a 24x7 basis. Our Analysts work with your team to address the issue in the shortest possible time. Any other severity issues are responded to within the targeted service level response time.
See the Service Level Targets (SLTs) section for more details.
Partner Support
If you need local language support, you may like to consider working with one of Hyland’s Support Partners.
Hyland Support Partners can help you with planning your solution, implementation, transfer of knowledge, and full support.